-Know your stock. Specialize in a certain niche market and learn everything you can about it. You must be a master of your area. You should be the reference point, and no question should stump you. If you find that one does, stop. Don’t talk yourself into a corner and please, don’t make up anything you can’t verify. Instead, a simple “Let me get back to you,” will suffice. THEN GET BACK TO THEM. Follow up!
-Be organized. Your entire day should be mapped out. Sorry. Owning your own business is not a free pass to do what you want all day, especially if you’re owner, manager, clerk, expediter, press manager, etc. Have planner - I like to go old school with the Moleskines (expensive, but good!)
Break up the early part of your day into a few sections: marketing, responding to client calls/emails, inventory, etc. Set aside at least 15 solid minutes each, without interruption, to do all of these things. If you work from home, that means going to a room, locking the door and hoping the kids/dogs/cats/pirates don't kill each other in the meantime. If you don't have a shop, or office, or an extra room in your house, go to Lowes or Home Depot and buy a readymade garage. You can insulate it for next to nothing and have a space that belongs only to you and your business. A shed like this, already built and primed costs less than $2500
There's a finished one on the right. Don't you love with they've done with it? The point is to have a space and a time to get done, what needs to be done in order for your business to succeed. Hope this helps and feel free to email me with any questions!
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